Multi Channel Systems MCS GmbH (“We”) are committed to protecting and respecting your privacy.
Contact details for responsible body and data protection officer
Multi Channel Systems MCS GmbH
a division of Harvard Bioscience, Inc.
Data protection officer:
The data protection officer can be reached at the above address or at dataprotection[at]multichannelsystems.com.
"Applicable Law" means (a) any law, statute, regulation, byelaw or subordinate legislation in force from time to time to which a Party is a subject and/or in any jurisdiction that the Master Agreement is performed in; (b) the common law and laws of equity as applicable to the Parties from time to time; (c) any binding court order, judgment or decree; (d) any applicable industry code, policy or standard; (e) any applicable direction, policy, rule or order that is binding on a party and that is made or given by any regulatory body having jurisdiction over a Party or any of that Party's assets, resources or business;
"Data Protection Laws" means any Applicable Law relating to the processing, privacy, and use of Personal Data, including (a) in the United Kingdom, (i) the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003, SI 2003/2426, and any laws or regulations implementing Directive 95/46/EC (Data Protection Directive) or Directive 2002/58/EC (ePrivacy Directive); and/or (ii) the General Data Protection Regulation (EU) 2016/679 (GDPR), and/or any corresponding or equivalent national laws or regulations (Revised UK DP Law) (b) in member states of the European Union, the Data Protection Directive or the GDPR, once applicable, and the ePrivacy Directive, and all relevant member state laws or regulations giving effect to or corresponding with any of them; and (c) any judicial or administrative interpretation of any of the above, any guidance, guidelines, codes of practice, approved codes of conduct or approved certification mechanisms issued by any relevant Supervisory Authority;
"Data" means information which is stored electronically, on a computer, or in certain paper-based filing systems;
"Personal Data" means any information relating to an identified or identifiable natural person ("Data Subject"); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person and where referred to in this policy includes special categories of Personal Data.
Information we collect from you
We will collect and process the following Data about you:
- Information you give us. This is information about you that you give us by filling in forms on our site shop.multichannelsystems.com (“our site”) or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use our site, subscribe to our service, participate in discussion boards or other social media functions on our site, and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph.
- Information we collect about you. With regard to each of your visits to our site we will automatically collect the following information:
- technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser types and versions, operating system and platform;
- information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number.
- Information we receive from other sources. This is information we receive about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data if we intend to share those data internally and combine it with data collected on this site. We will also have told you for what purpose we will share and combine your data. We are working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies). We will notify you when we receive information about you from them and the purposes for which we intend to use that information.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies by utilizing Google Analytics to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
List of cookies we collect
The table below lists the cookies we collect and what information they store.
|COOKIE name||COOKIE Description|
|__utma||From Google Analytics used to distinguish users and sessions.|
|__utmb||From Google Analytics used to determine new sessions/visits.|
|__utmc||From Google Analytics not used in ga.js. Set for interoperability with urchin.js.|
|__utmt||From Google Analytics used to throttle request rate.|
|__utmz||From Google Analytics stores the traffic source or campaign.|
|CART||The association with your shopping cart.|
|CATEGORY_INFO||Allows pages to be displayed more quickly.|
|COMPARE||The items that you have in the Compare Products list.|
|CUSTOMER||An encrypted version of your customer id.|
|CUSTOMER_AUTH||An indicator if you are signed into the store.|
|CUSTOMER_INFO||An encrypted version of the customer group you belong to.|
|CUSTOMER_SEGMENT_IDS||Stores your Customer Segment ID|
|EXTERNAL_NO_CACHE||A flag that, indicates whether caching is on or off.|
|FRONTEND||Your session ID on the server.|
|GUEST-VIEW||Allows guests to edit their orders.|
|LAST_CATEGORY||The last category you visited.|
|LAST_PRODUCT||The last product you looked at.|
|NEWMESSAGE||Indicates whether a new message has been received.|
|NO_CACHE||Indicates whether it is allowed to use cache.|
|PERSISTENT_SHOPPING_CART||A link to information about your cart and viewing history if you have asked the site.|
|RECENTLYCOMPARED||The items you recently compared.|
|STF||Information on products you emailed to friends.|
|STORE||The store view or language you have selected.|
|USER_ALLOWED_SAVE_COOKIE||Indicates whether a customer authorized cookies.|
|VIEWED_PRODUCT_IDS||The products that you recently looked at.|
Uses made of the information
We use information held about you in the following ways:
- processing of an enquiry form completed by you;
- processing a request for a catalogue or expressing an interest in one or more of our products;
- providing your information to our marketing department who may contact you by post, telephone or email to request feedback and comments on our services or to provide information to you which may be of interest to you;
- providing your information to our agents and service providers for the purposes set out in 3 above;
- if applicable processing your application for employment and we shall retain a copy of your CV in case of suitable future opportunities.
Information you give to us.
We will use this information:
- to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
- to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
- to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, you will be able to withdraw your consent by contacting us;
- to notify you about changes to our service; and
- to ensure that content from our site is presented in the most effective manner for you and for your computer.
Information we collect about you.
We will use this information:
- to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
- to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
- to allow you to participate in interactive features of our service, when you choose to do so;
- as part of our efforts to keep our site safe and secure;
- to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
- to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
Information we receive from other sources.
We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).
Payment service providers
We integrated components from Novalnet AG in the web site. Novalnet is a full payment service provider, who takes over the payment processing among other tasks.
If the individual involved selects a payment method during the order processing in the online shop, data of the individual involved will be automatically transmitted to Novalnet. With the selection of a payment option, the individual involved agrees to the transmission of personal data for the processing of payment.
The personal details submitted to Novalnet are usually the first name, surname, address, date of birth, gender, email address, IP address, telephone number, mobile phone number and other data necessary to process payments. Also necessary for the processing of the sales agreement are those personal detai related to the respective order. In particular, there may be a mutual exchange of payment information, such as bank details, card number, expiry date and CVC code, details of goods and services, prices.
The transmission of data is intended in particular for identity verification, process payments and fraud prevention. The individual responsible for processing will transmit personal data to Novalnet in particular if there is a justified interest in the transmission. The personal details exchanged between Novalnet and the person responsible for processing will, if necessary, be transmitted by Novalnet to credit reference agencies. The purpose of this transmission is for identity and creditworthiness check.
Novalnet also transfers the personal details to service providers or subcontractors, as far as this is necessary to fulfil the contractual obligations or if the data is to be processed.
The person concerned has the possibility to revoke his/her consent to Novalnet to handle personal details at any time. A revocation does not affect personal details, which must be processed, used or transmitted for (contractual) payment processing.
Disclosure of your information
You agree that we have the right to share your personal information with:
- Selected third parties including:
- credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.
- business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;
- advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we will provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the Personal Data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience;
- analytics and search engine providers that assist us in the improvement and optimisation of our site;
We will disclose your personal information to third parties:
- In the event that we sell or buy any business or assets, in which case we will disclose your Personal Data to the prospective seller or buyer of such business or assets.
- If Multi Channel Systems MCS GmbH or substantially all of its assets are acquired by a third party, in which case Personal Data held by it about its customers will be one of the transferred assets.
Where we store your Personal Data
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your Personal Data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
In order to be able to place orders via our online shop, you must set up a password-protected customer account. This contains an overview of placed orders and active order transactions. The data provided by you, such as name, address, contact and payment details, are used to carry out your order.
A disclosure of your data to third parties takes place only to the extent necessary, e.g. to logistics companies, banks or authorities. As the storage of your data is no longer required by us or by law, it will be deleted.
You have the right to ask us not to process your Personal Data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any Personal Data to these websites.
Access to information
The Data Protection Laws give you the right to access information held about you. Your right of access can be exercised in accordance with the Data Protection Law. You also have the right to rectify Personal Data where it is no longer correct. If you wish to do so please contact us as set out below.
Right to Lodge a Complaint with Information Commissioner's Office ("ICO")
If you have any complaints about the way in which we process your Personal Data please do contact us, as set out below. Alternatively you have the right to lodge a formal complaint with the ICO.
Latest version, Sept. 2019.